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SITE POLICIES

TERMS &
CONDITIONS

1. Acceptance of Terms

By accessing or using this website, placing an order, or purchasing products from BravoActualTCG LLC (“we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree, please do not use this site or place an order.

 

2. Business Information

BravoActualTCG LLC
Rhode Island, United States
Contact Email: Keith@BravoActualTCG.com

 

3. Products & Availability

BravoActualTCG LLC sells authentic, factory-sealed Pokémon trading card products.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders at our discretion, including in cases of pricing errors, inventory discrepancies, or suspected fraud.

 

4. Pricing & Payment

All prices are listed in USD and are subject to change without notice.

Payment must be received in full before orders are processed or shipped. By submitting payment, you represent that you are authorized to use the payment method provided.

 

5. Order Cancellations

Orders may be canceled prior to shipment and are subject to a 6% cancellation fee, which covers non-refundable payment processing fees.

Orders that have already shipped cannot be canceled.

 

6. Shipping, Returns & Final Sale

Shipping, returns, cancellations, and final-sale conditions are governed by our Shipping & Returns Policy, which is incorporated into these Terms by reference.

Due to the collectible nature of sealed Pokémon products, all sealed products are final sale once shipped, except as expressly outlined in our Shipping & Returns Policy.

 

7. Risk of Loss

Risk of loss passes to the customer once the shipping carrier marks the package as delivered. BravoActualTCG LLC is not responsible for lost or stolen packages after confirmed delivery.

 

8. Accuracy of Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and other information on this site are accurate. However, errors may occur.

We reserve the right to correct errors, update information, or cancel orders affected by inaccuracies at any time.

 

9. Intellectual Property

Unless otherwise stated, all original content on this website — including site text, branding, logos, and original design elements — is the property of BravoActualTCG LLC and may not be used, reproduced, or distributed without prior written permission.

Product images, manufacturer images, trademarks, logos, and other third-party content are the property of their respective owners and are used for identification and informational purposes only. No affiliation, sponsorship, or endorsement is implied unless explicitly stated.

 

10. Prohibited Use

You agree not to:

  • misuse this website

  • attempt fraudulent purchases

  • interfere with site functionality or security

  • abuse cancellation, return, or dispute processes

Violations may result in order cancellation, refusal of service, or account restriction.

 

11. Limitation of Liability

To the fullest extent permitted by law, BravoActualTCG LLC shall not be liable for indirect, incidental, or consequential damages arising from the use of this site or products purchased, including but not limited to loss of value, delays, or carrier issues.

 

12. Indemnification

You agree to indemnify and hold harmless BravoActualTCG LLC from any claims, damages, or expenses arising from your violation of these Terms or misuse of the website.

 

13. Governing Law

These Terms of Service are governed by the laws of the State of Rhode Island, without regard to conflict-of-law principles.

 

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes apply to orders placed after the updated Terms are posted on this page.

 

15. Contact Information

For questions regarding these Terms of Service, please contact us here.

SHIPPING &
RETURNS

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.

 

Processing times may vary during holidays or periods of high order volume. Once your order ships, you will receive a confirmation email with tracking information.

 

Shipping Origin

All orders ship from the United States.

 

Shipping Methods & Costs

Shipping costs are displayed at checkout and apply to the order as shown at the time of purchase. We primarily ship orders using USPS or UPS.

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Shipping Destinations
BravoActualTCG LLC currently ships to addresses within the United States only. We do not offer international shipping at this time.

 

Delivery Time

Delivery estimates are provided by the shipping carrier and are not guaranteed.

 

BravoActualTCG LLC is not responsible for delays caused by carriers, weather conditions, or other factors outside our control.

 

Address Accuracy

Customers are responsible for providing an accurate and complete shipping address. Orders returned due to incorrect or incomplete addresses may require additional shipping charges before reshipment.

 

Lost, Stolen, or Missing Packages

Once a package is marked as delivered by USPS or UPS, BravoActualTCG LLC is no longer responsible for lost or stolen packages.

 

If a package cannot be located after a delivery scan, customers must file a Missing Package claim directly with the carrier:

 

We will gladly provide any documentation the carrier requests to assist with the claim.

 

Order Cancellations

Cancellations may be requested prior to shipment and are subject to a 6% cancellation fee. This fee will be deducted from the refunded amount and covers non-refundable payment processing fees incurred at the time of purchase.

Orders that have already shipped cannot be canceled.

 

Final Sale on Sealed Products

Due to the collectible nature of Pokémon trading cards, all sealed products are final sale once shipped.

 

No returns or refunds will be accepted after shipment for sealed products, except as expressly provided under Seller Error or Transit Damage in this policy.

 

Seller Error or Transit Damage

The final sale policy does not apply if:

  • BravoActualTCG LLC ships an incorrect item, or

  • A product arrives with significant damage caused during transit that materially affects the sealed product

 

Customers must contact us within 48 hours of delivery and provide:

  • the order number

  • clear photos of the product

  • photos of the outer shipping packaging

 

The incorrect item must be returned before a replacement or refund is issued.

 

BravoActualTCG LLC will provide return instructions and will either:

  • ship the correct item once the return is received, or

  • issue a refund after the returned item is received and inspected.

 

Issues reported outside this window may not be eligible for review.

 

Condition & Damage Clarification

Pokémon products are collectible items, and condition sensitivity varies by collector. All products are shipped in factory-sealed condition and are packed carefully to protect them during transit.

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Only significant transit damage that materially affects the sealed product — such as severe crushing, water damage, or compromised factory seals — qualifies for review under this policy.

 

Carrier Damage Claims

If an order arrives damaged in transit, customers are required to file a damage claim directly with the carrier:

 

Please contact us within 48 hours of delivery with photos and order details. We will gladly provide any documentation the carrier requests.

 

Incorrect Orders

If you receive an incorrect item, please contact us within 48 hours of delivery so the issue can be resolved according to the policy above.

 

Return Authorization

No returns will be accepted without prior approval. Unauthorized returns may be refused.

 

​Contact Information

For questions regarding shipping, returns, or your order here.

PRIVACY &
DATA

1. Introduction

BravoActualTCG LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or make a purchase from us.

By using this website, you consent to the practices described in this Privacy Policy.

 

2. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to emails, or contact us, we may collect:

  • name

  • billing and shipping address

  • email address

  • phone number

  • payment details (processed securely by third-party providers)

We do not store full payment card information on our servers.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • browser type and device information

  • pages visited and time spent on the site

  • referring URLs

This information helps us improve site functionality and user experience.

 

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • enable core site functionality

  • remember preferences

  • analyze site traffic and performance

Our website is built on Wix, which may use cookies and analytics tools as part of its platform services.

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

 

4. How We Use Your Information

We use collected information to:

  • process and fulfill orders

  • communicate order updates

  • provide customer support

  • improve our website and services

  • comply with legal obligations

  • prevent fraud and unauthorized transactions

We may also use email addresses to send transactional or promotional communications. You may opt out of promotional emails at any time.

 

5. Payment Processing

Payments are processed securely through third-party payment processors such as Stripe, PayPal, or other supported providers.

We do not collect or store full payment card details. Payment information is handled directly by the processor in accordance with their privacy policies.

 

6. Sharing of Information

We do not sell or rent personal information.

We may share information with:

  • payment processors

  • shipping carriers

  • website and analytics service providers

  • legal authorities if required by law

These third parties receive only the information necessary to perform their services.

 

7. Data Retention

We retain personal information only as long as necessary to:

  • fulfill orders

  • comply with legal and tax obligations

  • resolve disputes

  • enforce our policies

When no longer required, information is securely deleted or anonymized.

 

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

9. Your Rights & Choices

Depending on your location, you may have the right to:

  • access personal information we hold about you

  • request correction or deletion of personal information

  • opt out of marketing communications

To exercise these rights, contact us using the information below.

 

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and apply to information collected after the effective date.

 

13. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us here.

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